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Click on the banner to go to the McDermott Cues section of our online store.
McDermott Corporate Description
Since 1975, McDermott
Handcrafted Cues has consistently raised the performance standards for
what billiard players expect from high performance billiard equipment.
McDermott builds billiard equipment for people who view playing pool as
an end in itself, drawing on cutting-edge technology and tasteful yet
aggressive design. McDermott equipment is rooted in performance, using
the latest technology in a state-of-the-art facility and utilizing the
finest materials available. McDermott manufactures high quality 2-piece
cues, high performance Intimidator shafts, premium Shooter’s Collection
cases and accessories, and the exclusive Lifestyle Collection apparel
line.
McDermott’s Quality
Craftsmanship is a fine art. Found among the gifted artisans in Menomonee Falls,
Wisconsin
are the finest wood-makers in
America
. Through decades of cue building experience, McDermott
utilizes a process that includes over 150 separate operations in the
construction of each cue. All shafts are made from the finest
kiln-dried, hand selected, North American Hard Rock maple and turned 11
times. All forearms and butts are handcrafted from the most unusual and
finest woods from around the world. The wood is aged for up to two
years and is machined three separate times to ensure straightness.
McDermott’s Performance
Billiards is not an easy game. It can make your heart pound, your palms
sweat, and your muscles tighten. It tests your concentration,
challenges your talents, and tries your patience. It makes you want to
come back for more. To lead you into your encounter on the table,
McDermott devotes all day every day to designing your most valuable
weapon…your cue.
McDermott’s Innovation
McDermott likes doing things that have never been done before. Inspired
by the thought of introducing a new product. Driven by the challenge to
develop better performance. Intrigued
by the endless possibilities of design. Dedicated to the single most
important factor in new product development…your game.
Warranty Policy
G U A R A N T E E S O F Q U A L I T Y
McDermott Quality Certification
Only after rigorous examination may a cue receive
McDermott quality certification and be ready to ship to our customers.
McDermott quality control experts analyze every feature of the cue-we
maintain much stricter tolerances than industry accepted standards.
During the R&D phase, sophisticated tests
allow designs to be perfected, and ensure that the technical expertise
required to produce them become a reality.
From conception until the post-production phase,
each model is subject to a number of uncompromising quality control
checks which ensure that every single detail is being produced
according to plan.
These strict internal quality checks continue
even after our cues emerge from the production process. Each and every
cue is checked for fit and finish to ensure that each cue continues to
uphold the high standards of quality that set McDermott apart as a
premium cue maker.
Lifetime Warranty
When it comes to a quality product and superior
customer service, McDermott sets the standard with the McDermott New
Cue Lifetime Warranty, the premier warranty in the industry. The
McDermott Lifetime Warranty provides unparalleled coverage, and
demonstrates not only our confidence in McDermott cues, but also our
ongoing commitment to every McDermott customer.
You can be certain, as we are, that you will enjoy owning a McDermott as much as we enjoy handcrafting them.
Lifetime Warranty against warpage* and defects
*The only warranty in the business to cover warpage
LIFETIME WARRANTY COVERAGE: McDermott Handcrafted Cues warrants its
pool cues purchased from an authorized McDermott Cue retailer or
distributor to be free of defects in material and workmanship,
including warpage, for the lifetime of the original owner. McDermott
will, without charge to the consumer, repair or replace your cue,
provided that the claim is accompanied by a copy of the original sales
receipt from an authorized McDermott dealer.
This Lifetime Warranty is an expression of our confidence in the
materials and workmanship of our products and assures a lifetime of
enjoyment.
McDermott does not warrant its product against:
• damage caused by third parties;
• normal wear and tear;
• exposure to extreme temperatures or excessive humidity;
• mishandling or unauthorized repair;
• abuse or misuse;
• improper maintenance.
This warranty does not cover replaceable items such as finish and wrap; McDermott will fix such items, however, for a fee. The warranty extends to the original consumer purchaser only and is not assignable or transferable.
To obtain warranty service on a McDermott product:
• send the product, shipping and insurance prepaid, to McDermott Cue,
Customer Service Department, W146 N9560 Held Drive, Menomonee Falls,
WI, 53051;
please return to McDermott ONLY;
• enclose a copy of the original sales receipt
along with a check or money order made to McDermott Cue Mfg. for $12.95
(U.S. dollars) to cover the cost of
handling;
• a written statement setting forth the name,
address, and daytime telephone number of the owner, together with a
brief description of any claimed defects.
If a defect in a genuine McDermott product
appears, and you comply with the requirements above, McDermott, in its
sole discretion, will (1) repair the defect; or (2) replace the
defective product with the same or a comparable product.
If you have any questions or wish to obtain warranty service, contact McDermott directly at 1-800-666-2283, ext.121.
DISCLAIMER: This warranty is in lieu of all other
express warranties. McDermott disclaims all warranties for products
that are purchased from sellers other than authorized retailers or
distributors.
Warranty Comparison
McDermott Cues are covered by a Lifetime Warranty
against defects in materials, workmanship, and warpage. To see how well
other manufacturers are willing to stand behind their cues, check out
the chart below.
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Manufacturer Certified Warranty
McDermott Defect in materials: Lifetime
Defect in workmanship: Lifetime
Warpage: Lifetime
Balabushka Defect in materials: One (1) year
Defect in workmanship: One (1) year
Warpage: Not covered
Cuetec Defect in materials: 90 days
Defect in workmanship: 90 days
Warpage: Not covered
Falcon Defect in materials: Not specified
Defect in workmanship: Not covered
Warpage: Not covered
J. Pechauer Defect in materials: Lifetime
Defect in workmanship: Lifetime
Warpage: Not covered
Joss Defect in materials: Not specified
Defect in workmanship: Not specified
Warpage: Not covered |
Manufacturer Certified Warranty
Lucasi Defect in materials: One (1) year
Defect in workmanship: One (1) year
Warpage: Not covered
Meucci Defect in materials: One (1) year
Defect in workmanship: One (1) year
Warpage: Not covered
Mezz Defect in materials: Not specified
Defect in workmanship: Not specified
Warpage: Not covered
Predator Defect in materials: Lifetime
Defect in workmanship: Lifetime
Warpage: Not covered
Schon Defect in materials: One (1) year
Defect in workmanship: One (1) year
Warpage: Not covered
Viking Defect in materials: Lifetime
Defect in workmanship: Lifetime
Warpage: Lifetime |
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