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McDermott Corporate Description

Since 1975, McDermott Handcrafted Cues has consistently raised the performance standards for what billiard players expect from high performance billiard equipment. McDermott builds billiard equipment for people who view playing pool as an end in itself, drawing on cutting-edge technology and tasteful yet aggressive design. McDermott equipment is rooted in performance, using the latest technology in a state-of-the-art facility and utilizing the finest materials available. McDermott manufactures high quality 2-piece cues, high performance Intimidator shafts, premium Shooter’s Collection cases and accessories, and the exclusive Lifestyle Collection apparel line.

McDermott’s Quality
 
Craftsmanship is a fine art. Found among the gifted artisans in Menomonee Falls, Wisconsin are the finest wood-makers in America . Through decades of cue building experience, McDermott utilizes a process that includes over 150 separate operations in the construction of each cue. All shafts are made from the finest kiln-dried, hand selected, North American Hard Rock maple and turned 11 times. All forearms and butts are handcrafted from the most unusual and finest woods from around the world. The wood is aged for up to two years and is machined three separate times to ensure straightness.

McDermott’s Performance

Billiards is not an easy game. It can make your heart pound, your palms sweat, and your muscles tighten. It tests your concentration, challenges your talents, and tries your patience. It makes you want to come back for more. To lead you into your encounter on the table, McDermott devotes all day every day to designing your most valuable weapon…your cue.

McDermott’s Innovation

McDermott likes doing things that have never been done before. Inspired by the thought of introducing a new product. Driven by the challenge to develop better performance.  Intrigued by the endless possibilities of design. Dedicated to the single most important factor in new product development…your game.
 
 
Warranty Policy
G U A R A N T E E S  O F  Q U A L I T Y 

 
McDermott Quality Certification

Only after rigorous examination may a cue receive McDermott quality certification and be ready to ship to our customers. McDermott quality control experts analyze every feature of the cue-we maintain much stricter tolerances than industry accepted standards.
 
During the R&D phase, sophisticated tests allow designs to be perfected, and ensure that the technical expertise required to produce them become a reality.
 
 From conception until the post-production phase, each model is subject to a number of uncompromising quality control checks which ensure that every single detail is being produced according to plan.
 
 These strict internal quality checks continue even after our cues emerge from the production process. Each and every cue is checked for fit and finish to ensure that each cue continues to uphold the high standards of quality that set McDermott apart as a premium cue maker.
 
 
 Lifetime Warranty
 
When it comes to a quality product and superior customer service, McDermott sets the standard with the McDermott New Cue Lifetime Warranty, the premier warranty in the industry. The McDermott Lifetime Warranty provides unparalleled coverage, and demonstrates not only our confidence in McDermott cues, but also our ongoing commitment to every McDermott customer.
 
 You can be certain, as we are, that you will enjoy owning a McDermott as much as we enjoy handcrafting them.
 
 Lifetime Warranty against warpage* and defects
*The only warranty in the business to cover warpage
 
LIFETIME WARRANTY COVERAGE: McDermott Handcrafted Cues warrants its pool cues purchased from an authorized McDermott Cue retailer or distributor to be free of defects in material and workmanship, including warpage, for the lifetime of the original owner. McDermott will, without charge to the consumer, repair or replace your cue, provided that the claim is accompanied by a copy of the original sales receipt from an authorized McDermott dealer.
This Lifetime Warranty is an expression of our confidence in the materials and workmanship of our products and assures a lifetime of enjoyment.
 
McDermott does not warrant its product against:
          damage caused by third parties;
           normal wear and tear;
           exposure to extreme temperatures or excessive humidity;
           mishandling or unauthorized repair;
           abuse or misuse;
           improper maintenance.
 
 
This warranty does not cover replaceable items such as finish and wrap; McDermott will fix such items, however, for a fee. The warranty extends to the original consumer purchaser only and is not assignable or transferable.
 
To obtain warranty service on a McDermott product:
  
            •         send the product, shipping and insurance prepaid, to McDermott Cue, Customer Service Department, W146 N9560 Held Drive, Menomonee Falls, WI, 53051;
                    please return to McDermott ONLY;
         •         enclose a copy of the original sales receipt along with a check or money order made to McDermott Cue Mfg. for $12.95 (U.S. dollars) to cover the cost of
              handling;
         •         a written statement setting forth the name, address, and daytime telephone number of the owner, together with a brief description of any claimed defects.
  
If a defect in a genuine McDermott product appears, and you comply with the requirements above, McDermott, in its sole discretion, will (1) repair the defect; or (2) replace the defective product with the same or a comparable product.
  
If you have any questions or wish to obtain warranty service, contact McDermott directly at 1-800-666-2283, ext.121.              
 
DISCLAIMER: This warranty is in lieu of all other express warranties. McDermott disclaims all warranties for products that are purchased from sellers other than authorized retailers or distributors.  
 

 

Warranty Comparison
  
McDermott Cues are covered by a Lifetime Warranty against defects in materials, workmanship, and warpage. To see how well other manufacturers are willing to stand behind their cues, check out the chart below.

 

Manufacturer       Certified Warranty   

McDermott              Defect in materials: Lifetime
                                 Defect in workmanship: Lifetime
                                               Warpage: Lifetime  
 
Balabushka               Defect in materials: One (1) year
                                 Defect in workmanship: One (1) year
                                               Warpage: Not covered  
 
Cuetec                      Defect in materials: 90 days
                                 Defect in workmanship: 90 days
                                                Warpage: Not covered
  
Falcon                      Defect in materials: Not specified
                                 Defect in workmanship: Not covered
                                                Warpage: Not covered
 
J. Pechauer               Defect in materials: Lifetime
                                 Defect in workmanship: Lifetime
                                                Warpage: Not covered  
 
Joss                           Defect in materials: Not specified
                                 Defect in workmanship: Not specified
                                                Warpage: Not covered 

Manufacturer       Certified Warranty   

Lucasi                      Defect in materials: One (1) year
                                Defect in workmanship: One (1) year
                                                Warpage: Not covered   
 
Meucci                     Defect in materials: One (1) year
                                Defect in workmanship: One (1) year
                                                Warpage: Not covered   
 
Mezz                        Defect in materials: Not specified
                                 Defect in workmanship: Not specified
                                                Warpage: Not covered 
 
Predator                   Defect in materials: Lifetime
                                 Defect in workmanship: Lifetime
                                               Warpage: Not covered 
 
Schon                      Defect in materials: One (1) year
                                 Defect in workmanship: One (1) year
                                               Warpage: Not covered 
 
Viking                      Defect in materials: Lifetime
                                 Defect in workmanship: Lifetime 
                                                Warpage: Lifetime